Frequently Asked Questions
How do I find my size?
We have a size chart which can be found here. If you are unsure about which size to order, we offer a no quibble return policy.
Is Niccolò P. clothing true to size?
We take fit seriously. Using a jacket sizing approach all of our polo shirts are carefully made by a single maker eliminating discrepancies across same sizes. We also insist on lower manufacturing tolerances: where 5% variance is standard, we aim for half of that. The result? A fit always true to size. A size chart can be found here.
What is your return policy?
For all purchases, we operate a no quibble exchange or refund guarantee. If you are not happy with your purchase just return it to us, in its original and unworn condition (together with tags) within 28 days of the order being placed and we will either send out replacement goods or refund you the purchase price.
Where does Niccolò P. produce its clothing?
We produce all of our clothing in Europe. Our polo shirts are made in Portugal from fabric knitted by mills in Montebelluna, Italy. For additional information on our suppliers please see here.
Do you sell gift vouchers?
Yes, you can purchase the Niccolò P. Gift Card here.
Do you charge value added tax (VAT) on products?
Niccolò P. charges VAT on all sales to customers in the UK and within the European Union. All sales to customers with shipping addresses in other countries are zero-rated for VAT purposes. Note that while the product price for, say, a US-based customer may be the same or similar as the product price shown for a UK-based customer, no VAT has been included on any non-UK/EU product prices. Any price displayed simply reflects the price at which we wish to sell products worldwide.
What if an item I want is out of stock?
Please let us know if there is an item you would like that is showing out of stock by sending us an email to email@example.com. We can't make any promises, however, we may be able to locate the item for you from another stock location within the company.
Which payment methods do you accept?
We accept all major credit and debit cards including American Express. We also offer the option to checkout via PayPal.
What are your cut off times for orders to be dispatched?
Orders placed before 2 p.m. (London time) are eligible for next day delivery at no additional charge. Orders placed after this time will be dispatched the next business day.
GUIDE TO OUR FABRICS AND MATERIALS
Cotton is a natural fibre which is good for those who have allergies. Individual cotton fibres range in length from around 1.5cm to 6cm and the longer the fibre (staple) the better the quality of the fabric. At Niccolò P. we only use the longer staple cotton due to its strength, comfort and appearance.
All of the yarn we use for our Sea Island Collection polo shirts carries the West Indian Sea Island Cotton Association (WISICA) hologram as a mark of authenticity.
A cotton piqué may be either knitted or woven. It typically features a raised design, often waffles or cords. Piqué’s advantages are a thicker and more durable fabric, which shows sweat less, and a more attractive textured detailing.
This fabric offers a smooth, flat and often somewhat elastic surface with a somewhat more textured, but still uniform, reverse. It’s always knitted or interloped, providing a lighter feel which is good for warmer locations or those who particularly enjoy a lightweight fabric.