Shipping and Returns
At Niccolò P. we aim to always provide you with a seamless customer service experience (we hold a rating of 4.9 out of 5 on Google Reviews). For that reason we offer free fast delivery worldwide on every order in addition to free returns. We also offer next day delivery for our UK customers on all orders placed by 2 p.m. at no additional charge. All items (excluding t-shirts) are sent in complimentary gift boxes with no price information in the box should you wish it to be a gift.
UK Orders - Free & Fast and Next Day Delivery
Free & Fast Delivery: all orders by UK-based customers are sent using Royal Mail's 1st Class Signed For service. This is free of charge on each purchase.
Next Day Delivery: orders placed by 2 p.m. will be dispatched the same working day at no extra charge and should be delivered the next working day (Royal Mail reports that over 93% of 1st Class items are delivered the next working day).
Worldwide Orders - Free & Fast
All orders by non-UK customers are sent using Royal Mail's International Tracked & Signed For service. This is free of charge on each purchase. Royal Mail aims to deliver items using this service in three to five working days within Europe and in five to seven working days for the rest of the world.
Free Return Policy*
You can return any unworn item purchased on the Niccolò P. Online Store within 28 days of the order being placed (see below for COVID-19 update). Here's how:
1. Contact us at firstname.lastname@example.org giving the order number and reason for the return.
2. Make sure the garment you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Pack the items in the order box and seal using the double-sided tape (or use any rigid carton box) and post to Niccolò P., 119 Durham Road, London SW20 0DF, United Kingdom.
We will refund up to £5 in return shipping charges from anywhere within the UK, up to £7.50 from anywhere within Europe (excluding the UK) and up to £10 for any other country.
* COVID-19 update: we are extending our returns period to within 40 days of the order being placed.
If you are shipping an item over £50, you should use a trackable shipping service. Once your package reaches us, please allow up to 2 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued (including shipping cost) and you will receive a confirmation email. The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 2 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Acceptance Confirmation email.
If you haven’t received a refund, first re-check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you have already taken these steps and you still have not received your refund, please contact us at: email@example.com.
Safe and Secure Shopping
We guarantee secure payment with SSL encryption and also assure data protection. Payments are facilitated through both Shopify Payments (powered by Stripe) and PayPal.
Using the Website
To browse our store select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.
On each product page, you will find all available sizes and colours, a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How To Order
A product may be ordered following the steps below:
1. From the item page, select the desired colour and size of the product
2. Add the product to your Bag
3. Once you have finished shopping, click on the Bag icon in the sidebar
4. Enter your personal information including shipping address
5. Choose your preferred shipping method and then enter your payment details
6. Click "Review Order" to check that the information you entered is correct and then click "Complete Order"
After a few minutes you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.
Can I change my order and add other products or remove them?
Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. If you need to return a product we operate a flexible 28-day return policy (see above).
Can I save my favourite products to a wishlist?
Yes, you can save favourite products to your wishlist. To do so, you must create an account (if you have not already done so) and then log into your account. You will then be able add favourite products to your wishlist.
Can I cancel my order?
We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our return policy above.
Can I shop from my mobile device?
Of course! You can navigate the mobile-optimised version of our website.
What payment methods do you accept?
We currently accept the following payment methods:
Order being prepared
The order has been confirmed and we have already sent a confirmation email with the Order Number.
Order has shipped
As soon as the order is shipped from our warehouse, we will send you a confirmation email. Registered users can also find all information related to their orders in the My Account area.
More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?
Check your spam folder and make sure that firstname.lastname@example.org and email@example.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications. If this doesn't work please contact us at firstname.lastname@example.org as there may be errors with the email address you registered with.