Shipping, Returns & Taxes
At Niccolò P. we aim to always provide you with a seamless customer service experience (we hold a rating of 4.9 out of 5 on Google Reviews). For that reason we offer free fast delivery worldwide on every order in addition to free returns. We also offer next day delivery for our UK customers on all orders placed by 2 p.m. at no additional charge. All items (excluding t-shirts) are sent in complimentary gift boxes with no price information in the box should you wish it to be a gift.
UK Orders - Free & Fast
Free & Fast Delivery: all orders placed by UK-based customers are sent using Royal Mail's 1st Class Signed For service. This is free of charge on each purchase.
Next Day Delivery: orders placed by 2 p.m. (Monday - Friday) will be dispatched the same working day at no extra charge and should be delivered the next working day (Royal Mail reports that over 93% of 1st Class items are delivered the next working day).
Preferred Delivery Day: UK customers may specify a preferred delivery day (Monday - Saturday) at check out free of charge - we will arrange dispatch accordingly.
Worldwide Orders - Free & Fast
All orders placed by non-UK customers are sent using Royal Mail's International Tracked & Signed For service. This is free of charge on each purchase. Royal Mail aims to deliver items using this service in 3-5 working days within Europe and in 5-7 working days for the rest of the world.
Free Return Policy*
You can return any unworn item purchased on the Niccolò P. Online Store within 28 days of the order being placed (see below for COVID-19 update). Here's how:
1. Contact us at firstname.lastname@example.org giving the order number and reason for the return.
2. Make sure the garment you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Pack the items in the order box and seal using the double-sided tape (or use any rigid carton box) and post to Niccolò P., 134 Durham Road, London SW20 0DG, United Kingdom.
We will refund up to £5 in return shipping costs from anywhere within the UK, up to £7.50 from anywhere within Europe (excluding the UK) and up to £10 for any other country.
* COVID-19 update: we are extending our returns period to within 40 days of the order being placed.
If you are shipping an item over £50, you should use a trackable shipping service. Once your package reaches us, please allow up to 2 business days for your return to be processed. In the unlikely event that your return does not meet the conditions listed above, the package will be sent back to you. When your return has been accepted, your refund will be issued (including shipping cost reimbursement) and you will receive a confirmation email. The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 2 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Acceptance Confirmation email.
If you haven’t received a refund, first re-check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you have already taken these steps and you still have not received your refund, please contact us at: email@example.com.
VAT, Other Taxes, and Duties
Niccolò P. charges VAT only to UK-based customers. Product prices shown for countries outside of the UK are zero-rated by us for VAT and no other taxes are levied*. The following is our current understanding of taxes and duties which may apply dependant on the country from which you are shopping:
There are no import duties or taxes payable by a customer on single shipment purchases from the UK of value less than US$800.
Since 1 January 2021, VAT has been payable by EU-based customers on purchases from the UK of value greater than EUR22. This threshold will end on 1 July 2021 whereafter all purchases from the UK will be subject to local VAT rules. Niccolò P. has decided that it will deliver its products to EU-based customers 'duty paid' at no extra charge (the total price you pay is the price you see on screen). This means that no EU-based customer will have to pay local VAT or other taxes/duties when they receive the items they have purchased.
Many international courier firms have not yet, unfortunately, implemented solutions to allow UK-based retailers such as Niccolò P. to deliver their items 'duty paid' to customers across the EU. As such, and for a short period of weeks, we will be delivering to EU-based customers without duty paid - instead, we will reimburse you directly for the taxes you are obliged to pay on receipt of the items you have purchased.
* Note that while the product price for, say, a US-based customer may be the same or similar as the product price shown for a UK-based customer, no VAT has been included on any non-UK product prices. Any price displayed simply reflects the price at which we wish to sell products worldwide.
Safe and Secure Shopping
We guarantee secure payment with SSL encryption and also assure data protection. Payments are facilitated through both Shopify Payments (powered by Stripe) and PayPal.
Using the Website
To browse our store select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.
On each product page, you will find all available sizes and colours, a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How To Order
A product may be ordered following the steps below:
1. From the item page, select the desired colour and size of the product
2. Add the product to your Bag
3. Once you have finished shopping, click on the Bag icon in the sidebar
4. Enter your personal information including shipping address
5. Enter your payment details and click "Pay Now"
After a few minutes you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.
Can I change my order and add other products or remove them?
Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. If you need to return a product we operate a flexible 28-day return policy (see above).
Can I save my favourite products to a wishlist?
Yes, you can save favourite products to your wishlist. To do so, you must create an account (if you have not already done so) and then log into your account. You will then be able add favourite products to your wishlist.
Can I cancel my order?
We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our return policy above.
Can I shop from my mobile device?
Of course! You can navigate the mobile-optimised version of our website.
What payment methods do you accept?
We currently accept the following payment methods:
Order being prepared
The order has been confirmed and we have already sent a confirmation email with the Order Number.
Order has shipped
As soon as the order is shipped from our warehouse, we will send you a confirmation email. Registered users can also find all information related to their orders in the My Account area.
More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?
Check your spam folder and make sure that firstname.lastname@example.org and email@example.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications. If this doesn't work please contact us at firstname.lastname@example.org as there may be errors with the email address you registered with.